Frequently Asked Questions

Everything you need to know about your GORAL experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take up to 10-14 business days depending on your location.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

GORAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified suppliers to ensure our fabrics meet high environmental standards and that our manufacturing processes remain transparent.